Democrats urge FTC to tackle ‘systemic failure’ of biggest convenience and dollar stores over pricing practices after Guardian investigations

Thirty-four members of Congress are calling on the Federal Trade Commission to investigate reports of widespread overcharging by some of America’s most-recognized brand-name retailers.

The 28 October letter to the FTC comes in direct response to Guardian investigations of four of the nation’s largest dollar-store and convenience-store chains. Both investigations revealed pervasive mismatches between shelf labels and register prices.

Suit that cites 2025 Guardian investigation alleges ‘pattern of inaccurate pricing’ that ‘affects millions of purchases’

The Federal Trade Commission and 20 states have sued Dollar General, the nation’s largest dollar-store chain, for persistently overcharging customers at its more than 20,000 stores across the United States.

The lawsuit, filed in federal court in Nashville, cites a Guardian investigation published last December.

Government inspections showed overcharges as high as 39% on some items. The discount store giant was the subject of a 2025 investigation by the Guardian

Dollar General, the nation’s largest dollar-store chain, has agreed to a $1.875m deal to settle allegations that it “repeatedly and persistently” overcharged customers across New York state.

The New York attorney general’s office found that Dollar General often charged customers higher prices at checkout than the prices it promised on shelf labels, signs, advertising circulars and its mobile app. The state agency said one check of 114 items across multiple stores revealed overcharges on individual items as high as 26%, 38% and 39%.